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NEW! SwyxWare Express X20 20 user hardware based softswitch INCLUDES Server From £799.00

NEW! SwyxWare Express X100 100 user hardware based softswitch INCLUDES rack mount server From £1398.00

What is Swyx?

SwyxWare is an integrated, software-based IP communication solution, which is customized specifically for the needs of small and medium-sized enterprises. The software intelligently connects all forms of company communication into a convergent platform with a uniform user interface. Your employees can communicate without disruptive media clashes and unproductive waiting times - at any time and from practically anywhere. Even the basic SwyxWare package offers you one of the most capable IP telephone systems on the market.

Numerous features and functions achieve the scope of a modern contact center, covering practically every requirement and enabling service-oriented communication. Additional options allow you to expand SwyxWare flexibly into a complete unified communications system. However you start with SwyxWare, you lay the cornerstone today for a future-proof communication platform, which will always be kept up-to-the-minute with functional enhancements and upgrades.

With SwyxWare, your company communication is conveniently linked to your business processes. This leads not only to improved workflows within the company, but also to completely new forms of cooperation with business partners and customers - while at the same time protecting the investments you have made in process applications.

Unified Communications with SwyxWare:

• Complete telephony system functionality
• Voicemail for every user
• Presence information
• Integration in Microsoft® Outlook and IBM® Lotus Notes
• Conference function
• Instant Messaging
• Intelligent call management (ACD, Automatic Call Distribution)
• Interactive voice response systems (IVR)
• Contact center functions
• Fax at every workstation
• Application Sharing
• Integration of mobile phones (FMC, Fixed Mobile Convergence)
• Support of open standards, such as SIP (Session Initiation Protocol)

SIP (Session Initiation Protocol)supports higher levels of interoperability which can lead to reduced communication costs. Conference calls can be easily setup adhoc for almost any number of internal and external callers and virtual conference rooms can be used for scheduled calls.One click application sharing for SwyxIt! users enables desktop collaboration and problem solving

A High-Performance IP Telephone System

Speech remains the most important form of communication. Comprehensive and flexible telephony functions therefore form the basis of SwyxWare. This not
only allows you to optimize communication in the team. You can also conveniently manage a large number of simultaneously incoming calls, and forward each one to the right person in your company.

The complete telephone system functionality:

• Group call / Call pickup
• Playing of music on hold or any audio information
• Voicemail
• Follow Me / Find Me function
• Conference function
• Speed Dials with presence display
• Caller Lists
• Call recording
• Telephony control using PC (CTI)
• Intelligent call management (ACD)
• Interactive Voice Response (IVR)
• Contact center functionalities
• Over 500 further telephony functions

SwyxWare is available in two server-based variants

SwyxWare Essential and SwyxWare Compact

SwyxWare Essential offers you a very high degree of flexibility and scalability. With the basic version you already have a solution with full telephony functionality, integration into Microsoft® Outlook and IBM® Lotus Notes and presence information and Instant Messaging. In addition to this, you can also choose from a great number of options, which allows you to pay as you grow. The software licenses are needed only for logged on users, which makes the costs manageable.

The following options can be purchased individually or as one single item using the Professional Option Pack. The SwyxProfessional Option Pack contains:

• SwyxConference: Ad hoc conferences and Dial-In conferences with any number of internal and external participants can be set up and run.
• SwyxVoicemail: Server-based voicemail function for every workstation with numerous features. Number and size of voicemail boxes is unlimited. Users can also send voicemails by e-mail or check and edit them with a mobile.
• SwyxECR: With the help of the Graphical Script Editor (GSE), actions and rules can be visually presented and easily edited. The creation of an interactive voice response (IVR) system becomes child‘s play.
• SwyxCTI: Coupling of PC client SwyxIt! and telephones of the L Series. Calls can be controlled and managed with ease, both with the desk telephone and from the PC. SwyxMobile: Integration of mobile phones with
  “One Number“ and “One Voicemail“ concept. Mobile use of telephony functions, e.g. Call Swap, Conference, Recording , Call Redirection, Call Voicemail
• SwyxFax: Use of central server-based fax services with any PC. Every user can receive fax messages and send them from any application with print function. SwyxRecord: Individual recording of conversations with the SwyxIt! telephony client or on the telephone

SwyxWare Compact is the first pure IP telephony system designed specifically for businesses with 10 users (or less) delivering all the features and costs savings associated with IP telephony. Everything you need for a comprehensive telephony system is included …. from voicemail and fax functionality, to conferences and call recording, SwyxWare Compact delivers an all in one solution at the right price point. With its wide range of integrated applications, SwyxWare Compact is the complete solution for the small business - and finally, if you grow beyond 10 users, we will buy back Compact as part of your upgrade path to Swyxware Essential its a great investment and you just cant loose!

Installation, Programming and Training

AbbiTek provide a professional turnkey installtion service or we can assist you on site or remotely to install SwyxWare.  We can provide as much assistance as you require to get up and running with Swyx and will do whatever we can to tailor our services to align with your budget.

The above variants are supplied and installed on your local server, along with the appropriate line and network interfaces e.g. ISDN2, ISDN30, Analogue etc. SIP trunks are installed and configured separately - AbbiTek use and recommend VoiceFlex in conjunction with a suitable throughput, managed XDSL connection. Alternatively with Swyx Express, a complete tested and warranted server is delivered to site with all specified card options and licenses installed,this reduces time on site and gets you up and running normally in less than a day.

Overlay Swyx and add VoIP, CTI, Conferencing and more. Why replace when you can  expand, upgrade and evolve your exisiting PBX...

In our current climate, we recognise that businesses are looking to upgrade rather than replace telephone system, and this is where Swyx can provide the ideal overlay solution.

Swyx can be overlayed onto your exisiting Key System or IP PBX providing increased functionality including SIP connectivity, Auto Attendant, Mobility and more. This is particularly effective way to introduce cost saving features like SIP trunking and mobility for example, whilst retaining your exisiting PBX and avoiding the disruption and cost of a total system replacement.

Swyx Deployment Options (Click below to view larger image in separate window)

For more information or to discuss your requirements please

  FREECALL 08000 195 497 

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