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Unrivalled Simplicity Reduced Costs

Flexible and fast to implement IP PBX offers class leading features

Do you have a traditional PBX telephone system which has fixed scalability options and functionality? Do you want a telephone system that enables you to take advantage of the business benefits of IP telephony and associated applications?

SwyxWare is ideal for you. It is a software-based IP telephony solution, which integrates all your business telephony, Internet, and email services into one package. It not only handles all the tasks of a traditional phone system but also offers many optional features including voicemail, conferencing, fax, call recording and call routing to exactly match the needs of your business.

SIP supports higher levels of interoperability which can lead to reduced communication costs. Conference calls can be easily setup adhoc for almost any number of internal and external callers and virtual conference rooms can be used for scheduled calls.One click application sharing for SwyxIt! users enables desktop collaboration and problem solving
Other benefits of Swyx include:

• CTI (Computer Telephony Integration) – optimise all communications by managing your phone and all your calls from the PC
• SwyxFax – Save time and money by sending faxes from your PC and receiving faxes through your email inbox
• ECR (Extended Call Routing) – Never miss a call as it could be your biggest prospect or most important customer
• SwyxIt! client software – offers many functions that perfectly integrate the phone with the PC world, providing critical telephony functions such as redial, call forwarding, transfer, hold and conference
• Call recording – one click call recording means calls can be recorded and saved as .WAV files for easy storage and future use.

In today's competitive and unpredictable marketplace and to win that all imprtant deal, clients expect your staff need to be available and responsive. How?  Swyx mobility is a key enabler to presence - a way to identify the availability of your staff and contact them, anywhere, anytime. Available to all sizes of business through SME to Enterrprise, mobility is key to increased productivity and as such,has been proven within the industry and more specifically, within our own client base, to be an essential business  tool.

Key issues for enterprises

• True mobility unrestrained by location or device
• Making the most of your business' time
• One platform to improve your business efficiency
• Familiar and intuitive systems that are easy to use
• Integrating all your business systems to create real value

Delivering true mobility

Most organisations have a number of employees that are required to travel on company business. In today’s competitive environment, being unavailable to either take/make calls with prospects, customers, partners or suppliers, or pick up messages promptly could mean loss of revenue or damage to an important business relationship. If you' re a mobile employee, providing a solution that enables you to be as effective out of the office as when you are in the office, can prove to be a challenge for many communications systems - but not for SwyxWare. SwyxWare supports you, regardless of your location, providing extensive communications capabilities over the ubiquitous IP network or GSM.

Making the most of your business' time

You can easily set up your own call routing ‘rules’ enabling you to define how to handle your incoming calls according to, for example, the time of day, who is calling, and your Microsoft Outlook calendar. Calls that cannot be answered can be diverted to an alternative colleague or department, or to a pre-recorded message saying when you will be available. Any voicemail can be delivered to your inbox. The rules for handling calls can vary from the very simple to the very sophisticated according to your individual needs, however, the tools that create or change those rules can be made available to every employee within the business via the SwyxIt! softphone.    

Improving the efficiency of your business

An increasing number of businesses have now realised that there are more costs involved in buying a new solution than just the initial up front investment. The total cost of ownership includes the cost of managing and supporting the solution on an on-going basis and, as people are often your company’s most expensive resource, using that resource in the most efficient way will have a positive impact on overall costs..  

SwyxWare runs on the same platform as other critical applications such as your email exchange, billing software or CRM (customer relationship management) application. This means you have only one major platform to manage and, as you will undoubtedly have Microsoft skills in your business, you can be assured of constant and efficient support and management.

SwyxWare is based on a Microsoft platform and integrates with most desktop applications and therefore the rest of your business. A few examples, of this are:

When you receive an email from someone, you’ll be able to see if they’re available to talk and can then click on their contact number to call them
Regardless of how your business contacts get in touch with you, whether it’s via the phone, email or fax, you will be able to see all types of messages in one inbox.
When one of your existing contacts - from Outlook or a CRM system - calls you, their details will ‘pop up’ so you can greet them personally and see at a glance if there are any issues you need to be aware of.
You can have a customer’s order history and account status pop up by linking with the correct systems. This means you’ll have the latest customer information at  your fingertips and be able to update their details while you’re talking to them on the telephone.
Essentially, anything is possible. SwyxWare works with your business and with your business processes, enhancing them every step of the way.  

Selecting a familiar and intuitive system

As SwyxWare is a software solution, many of the functions that previously required a trained engineer, for example, adding or moving users, can be managed by virtually anyone internally by following the easy-to-understand wizards. In addition, your employees will benefit from using an application that shares common ‘look and feel elements with other applications they are already using, thus reducing their learning curve when the new communications application is installed.      

If your business extends to multiple sites, SwyxWare is there to help you. You can choose to simply extend the capabilities of your ‘head office’ to your ‘branch offices’ or you can choose a fully functional ‘all-in-one’ solution that can operate autonomously at your branch offices.

Overlay Migration to VoIP

Swyx can be overlayed onto your exisiting Key System or IP PBX providing increased functionality including SIP connectivity, Auto Attendant, Mobility and more. This is particularly effective way to introduce cost saving features like SIP trunking and mobility for example, whilst retaining your exisiting PBX and avoiding the disruption and cost of a total system replacement.

Swyx Deployment Options

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