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OAK – aioffice Advance Call Management Software

Since 1992 the Advance name has been synonymous with excellence in Call Management and, with tens of thousands of systems installed in the UK and Europe, continues to be the de facto choice for UK businesses. Oak are ISO 9000 quality accredited and employ over 60 staff which ensures that Advance continues to be the best value for money product available in the UK. aioffice  is a next generation software suite that  continues the tradition of excellence with a host of new features that enables your business to get the most from your telephone system, to continually improve customer service, to keep call and telephone costs under control and to maximise the efficiency of telephone usage throughout your organisation.

aioffice allows for the automation of most tasks thus minimising the management overhead but maximising its effective usage in every organisation.

Call Management is the most cost effective business system that any company can buy today. Through cost savings on telephone calls, improved customer service, and more effective telephone usage aioffice can pay for itself within three months. No business should be without one.

Abbitek work with OAK to deliver a Call Management solution that  fits your business requirements. We can integrate to existing systems or supply as a complete package fully integrated with a Avaya call server / communications suite.

If your business is in the Professional services arena, especially Legal or Financial, you will see immediate benefit and early payback from our solution. 
All our solutions are fully supported 24/7.

aioffice Key Product Features

• Modern and intuitive user interface.
• Comprehensive range of reports including Cost, Response, Traffic, and Account Codes in PDF, HTML, CSV and print formats.
• Large range of selection criteria to allow reports to be customised to meet individual needs.
• Powerful report scheduler that allows the automated delivery of reports by email to selected users.
• Real time monitor that displays calls in itemised and graphical format.
• Alarm system that identifies exceptional calls (over a certain cost, to a specified number, longer than a certain duration, from a specific extension etc) and either does a screen popup, email or SMS to highlight the call.
• Collection of CILE/SMDR information by IP across your LAN, serial connection to traditional switches, by CSV import or by ODBC connection to a switch call database.
• Single or multi site reporting with remote collection using IP or dial up buffers.
• Full range of Carrier Costing Tables with regular updates.
• Help desk support including telephone, email, web, and remote diagnostics. We even offer 24 hour cover on request.
• Full installation package included.
• Compatible with Windows XP Pro, Windows 2000, Windows NT4.