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Retail

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AbbiTek understand that retailing covers a wide range of businesses including family-owned shops, upscale boutiques, multi-location chains, and catalogue and Internet sales. Although specific needs may vary, the nature of retailing makes customer-service and cost-control issues high priorities. As working professionals struggle to fit time for shopping into their busy lives, they demand prompt and efficient service. The right communication system can help address these objectives, as well as reduce overhead by improving productivity.

Solutions like messaging and call centre support let customers communicate easily, and mobility solutions keep employees in touch and deliver access to the information they need, when they need it. AbbiTek / Avaya solutions offer these capabilities and more to retailers.

The need to improve customer and employee communication, order handling and supply chain integration and decrease expense is paramount for any retail business. Industry experience has proven that the following applications provide tangible benefits to most retail businesses.

• Automatic Call Distribution (ACD)
• Voice Messaging
• Paging
• IP Telephony
• Remote Access – Virtual Private Networks (VPNs)
• Conferencing
• Unified Messaging

Today, retailers utilise a variety of communications solutions on a daily basis. Internet access is widespread across the industry and a large and growing percentage of shops take advantage of voice messaging, ACD, conferencing and paging.

Many retailers now anticipate a need for IP-based communications. Cost reduction and establishing integrated communications between branches / outlets are key drivers. Other areas of interest are conferencing and in-building wireless.

AbbiTek and Avaya are able to meet the requirements of the modern retail business through understanding these key drivers and by employing leading edge technology for maximum business benefit.

Here are some questions that will enable you to assess whether your business will benefit from reviewing its communications systems and requirements.

Wireless / Mobility Solutions

• Would you like roaming employees to have lightweight digital wireless phones that give them all of the features of their desktop phones?
• Do you need to be in touch with supervisors, sales staff and stockroom personnel at all times?
• Would you like employees to be able to receive calls from important customers at all times, even when they’re not at their desk?

Call Centre / Call Distribution Solutions

• Would you like an efficient and consistent way to handle all incoming calls?
• Do you often have times when you have more calls than you can handle?
• Would you like to be able to quickly route all calls to the right person?
• Are you able to handle routine requests for information automatically?
• Is important information available to customers 24/7?
• Would you like to free up staff that are being used as human switchboards?

Messaging Solutions

• Would you like a reliable messaging service for your employees?
• Would you like 24-hour messaging coverage to help you do business outside of your own time zone?
• Would you like for your employees to have 24/7 access to their messages?
• Would you like the capability to check e-mail, fax and voicemail messages from one unified mailbox?

Paging Solutions

• Would you like the capability to get information quickly throughout the shop?
• Would you like to be able to access employees anywhere—whether in the stockroom, the warehouse or the shop?

IP Telephony Solutions

• Would you like one system for voice, data and Internet that can simplify administration?
• Would you like to reduce calling costs by making calls over the Internet?
• Would you like to network both your communications and computer systems over one centralised system?
• Would you like a system that automatically allocates bandwidth for efficient use of the network, while always providing clear, reliable phone service?
• Would you like an advanced communications system that can grow into convergence at your own pace?

Call Accounting Solutions

• Would you like a reliable way to manage the significant investment of a communications system?
• Would you like a record of outbound calls to help you manage your long distance calling costs?
• Would you like reports on your inbound calls to help you track the effectiveness of your customer service?
• Would you like a solution that assists you in fighting the costly problems of fraud and misuse of your communications system?

Do you need to talk to us?

Contact AbbiTek on
0845 262 0020