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Real Estate

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The Real Estate sector is evolving rapidly. We understand that your business resides in an extremely competitive and customer-focused sector. Competitors grow more numerous all the time and customers are more informed, and demanding. Between economic uncertainty, heightened security risks, and fragile customer loyalty, Real Estate companies are looking to secure a market niche, loyal customers, and the stability for profitable growth. AbbiTek / Avaya solutions offer an array of capabilities that can turn the challenges faced by Real Estate firms into opportunities.

According to a recent study by InfoTech, increased competitive pressures, regulatory changes, widespread availability of information,the need for enhanced security and continuing uncertainties over the economy are driving the need for improved communications solutions.. As a result,  Abbitek / Avaya have identified the following key areas which will delver true business benefit to your organisation.

• IP Telephony
• Call Centre/Customer Relationship Management (CRM)
• Teleworker Remote Access – Virtual Private Network (VPN)
• Interactive Voice Response (IVR)
• Automatic Call Distribution (ACD)
• Conferencing
• Voice Messaging
• In-building Wireless
• Planning and Design, Installation, Maintenance, and Application Consulting Services

As mentioned, researchers have identified numerous areas where UK Real Estate companies can benefit from improved communications solutions. Abbitek has developed a list of key questions designed to determine whether your business is gaining maxim benefit from its current communications investment. Here are a few examples: 

• Will your customers always have their needs efficiently addressed when they call?
• Do you know who is calling and have immediate access to your clients details/ history etc when they call?
• Is your business able to provide consistent, personalized service customers, whether in person, over e-mail, over the phone, or over the Internet?
• Is your business making the best use of its resources by maximising efficiency, productivity and cost control?

Test Your Business Comm's

Computer Telephony Integrated (CTI) Solutions

• Can you see via ‘pop up’ display who is calling you?
• Can you display instantly your client information from your CRM database / Back Office System / Document Management System?
• Can you record conversations when required?

Conferencing Solutions

• Do you make many conference calls?
• Would you like the capabilities to have your employees work together and with customers by sharing information over the phone?
• Would you like the ability to call an impromptu meeting at any time on a dedicated conference line?
• Would you like your communications system to be able to support 2 separate conferences with up to 64 parties each?
• Would you like to reduce the cost of conference calls substantially?

Messaging Solutions

• Do you need a reliable messaging service for your employees?
• Would you like employees to have 24/7 access to their messages?
• Would you like the capability to check e-mail, fax and voicemail messages from one unified mailbox?

Networking Solutions

• Do you need to link up multiple locations within your business or across multiple branch offices?
• Would you like to boost collaboration?
• Would you like every endpoint, desktop and telephone in your business to be linked?
• Would you like to centralise your administration?
• Would you like to reduce calling costs between locations?

Wireless / Mobility Solutions

• Do you need simple, cost-effective solutions for remote and mobile workers?
• Would you like to give employees the ability to access the network from any phone or Internet connection?
• Would you like capabilities for cascaded or simultaneous calls to cell phones so that your employees have one-number reachability for optimal customer service?
• Would you like paging and wireless solutions to assure you that you can reach anyone on the premises?

Call Centre / Call Distribution Solutions

• Do you often have times when you have more calls than you can handle?
• Would you like an efficient and consistent way to handle all incoming calls?
• Would you like to be able to quickly route all calls to the right person?
• Are you able to handle routine requests for information automatically?
• Is important information available to customers 24/7?
• Would you like to free up staff that are being used as human switchboards?

IP Telephony Solutions

• Would you like one system for voice, data and Internet that can simplify administration?
• Would you like to reduce calling costs by making calls over the Internet?
• Would you like to network both your communications and computer systems over one centralised system?
• Would you like a system that automatically allocates bandwidth for efficient use of the network, while always providing clear, reliable phone service?
• Would you like an advanced communications system that can grow into convergence at your own pace?

Do you need to talk to us?

Contact AbbiTek on
0845 262 0020