Legal / Professional Services
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We understand that the legal/business services sector includes a wide range of services companies—legal, facility/building management, security, collection, accounting, administrative and other services. We know that your business is defined by its ability to deliver personalised service, tailored to the needs of individual clients. We know you depend on the sharing of information and easy communications.
Clearly, the right technology is crucial to making day to day work possible as well as desirable to clients, and customer service is a positive differentiator. Abbitek as an Avaya Business Partner can offer leading-edge capabilities that will get your business ahead in this competitive, customer-focused sector.
According to a recent study by InfoTech, many legal/business are driving to enhance customer convenience. In response to this, AbbiTek / Avaya offer the following solutions.
Unified Messaging
Computer Telephony Integration (CTI)
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Conferencing
Voice Messaging
Remote Access – Virtual Private Networks (VPNs)
Wireless
Planning and Design Services
Communications are essential to every service-oriented business the right solution helps reduce costs and boost productivity. Many employees/ partners can experience “information overload,” (e.g., a lawyer handling a pension dispute involving thousands of pension-holders) and need of an efficient way to manage their messages and other communications. These and other factors, like greater security risks and increased competition due in part to the Internet, are reinforcing the need for communications technology as a way to survive and thrive.
We are aware that virtually every legal/professional services company today shares the need for efficient and reliable communications that will streamline administration while lowering communications costs and improving service to clients.
To determine whether your business would beneft from an advanced communications solution, check the following and see how many of the day to day activities you business handles effectively. For example:
- When clients call, is someone always available to assist them?
- Can important clients be assured of personalised service?
- Is your business making the best use of its resources by maximising efficiency, productivity and cost control?
- Can you record, time and date stamp calls when required?
- Can you accurately log calls with clients, in, or out of the office, and merge this data with your back office systems for billing purposes?
Test Your Business Comm's
Question: Does your phone system integrate with your IT and back office systems?
Do you find that your communications system requires more administrative work than necessary?
Would you like to have one system for voice, data and Internet in order to simplify administrative needs?
Would you like to reduce calling costs by making calls over the Internet?
Would you like to network both your communications, computer systems and back office systems over one centralised system?
Would you like a system that automatically allocates bandwidth for efficient use of the network, while always providing clear, reliable phone service?
Answer: IP Telephony
Question: How effectively does your organisation handle clients calls?
- Do you often have times when you have more calls than you can handle?
- Would you like an efficient and consistent way to handle all incoming calls?
- Would you like to be able to quickly route all calls to the right person?
- Are you able to handle routine requests for information automatically?
- Is important information available to clients 24/7?
- Would you like to free up staff that are being used as “human switchboards”?
Answer: Call Centre/ Call Distribution Solutions
Question: How mobile is your Communications System?
Do people in your office often work away from their desks?
Would you like to give employees the ability to take all of the features of a desktop phone with them in a lightweight, high-quality digital wireless phone?
Would you like capabilities for cascaded or simultaneous calls to cell phones so that employees have one-number reachability wherever they are?
Answer: Wireless Communications Solutions
Question: How Do you Currently Receive your Messages?
Do you need a reliable messaging service so that employees can send and receive messages whenever and however it is easiest?
Would you like 24-hour messaging coverage to help you do business outside of your own time zone?
Would you like the capability to check e-mail, fax and voicemail messages from one unified mailbox?
Answer: Messaging Solutions.
Question: Are you making the most of conferencing facilities? Are you paying a high price?
Would you like improved collaboration within your firm?
Do you make a lot of conference calls?
Would you like the capabilities to make it easier to connect with partners and clients over the phone?
Would you like the ability to call an impromptu meeting at any time on a dedicated conference line?
Would you like your communications system to be able to support 2 separate conferences with up to 64 parties each?
Would you like to reduce the cost of conferencing substantially?
Answer: Conferencing Solutions
Question: Do you have the capabilities to support employees working from home or remote offices?
Would you like to connect remote workers to your network and to each other easily and cost effectively?
Would you like to speed up the flow of information with clients?
Would you like to provide network and Internet connections that operate as efficiently as they would within the office?
Answer: Remote Access Solutions
Do you need to talk to us?
Contact AbbiTek on
0845 262 0020
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