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Financial Services

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AbbiTek / Avaya / Oak have specific solutions developed for the Financial Services Sector.

These developments have proven and well founded business benefit based upon research and discussion with existing and potential clients in the sector.  Issues we aim to resolve when addressing communications needs within the Financial Services sector are: 

• 20-30% using industry specific software
• Business process management software titles are highly fragmented
• Spend significantly on long distance and Conferencing spend
• 5-23% working at home or travel
• Most important purchase factors
  • Lowering system operational and maintenance cost
  • Communication system alignment with business process
  • Compatibility and scalability is a pre-requisite

Simplifying Access to Information

Problem: Employees need access to critical data/accounting databases

• Solution: Avaya IP Office simplifies information retrieval
  • Simplify access to server—retrieve files when no staff available
  • Route faxes, info to PC, PDA, etc
• Benefits:
  • Reduce or eliminate the number of documents that have to be carried around
  • Make faster, better, more informed decisions
  • Less demand on staff, messengers
  • Simpler, less expensive communications

Easily Manage your Communications System

Problem: An easier, faster way to administer your communications system

• Solution:  Avaya IP Office simplifies ongoing  administration
  • IP technology—extensions are easily moved
  • Windows-based system admin tools
  • Browser-based access for managing multiple sites
• Benefits:
  • Easily transfer employee setting from office to office
  • Reduce/eliminate need for specialised expertise 
  • Centralised administration for multiple sites
  • Facilitate employee work between offices
  • Lower cost of communications and administration

Manage Impromptu Conference Calls

Problem: Arranging conference calls; cutting the cost of outside teleconferencing services

• Solution:  Avaya IP Office Conference Bridge
  • Simultaneous audio and Web conferencing
  • Maintain contact information in system
  • Multiple calls—up to 64 on calls at one time
• Benefits:
  • No fees to outside teleconferencing services
  • Conference calls can be arranged at a moment’s notice
  • Recover entire cost of system through conferencing

Will your business benefit?

Time to Review...

Researchers have identified numerous areas where UK Financial Services companies can benefit from improved communications solutions. AbbiTek has developed a list of key questions designed to determine whether a typical Financial Services business is gaining maxim benefit from their current communications investment. Here are a few examples: 

• Will your customers always have their needs efficiently addressed when they call?
• Do you know who is calling and have immediate access to your clients details/ history etc when they call?
• Is your business able to provide consistent, personalized service customers, whether in person, over e-mail, over the phone, or over the Internet?
• Is your business making the best use of its resources by maximising efficiency, productivity and cost control?

Computer Telephony Integrated (CTI) Solutions

• Can you see via ‘pop up’ display who is calling you?
• Can you display instantly your client information from your CRM database / Back Office System / Document Management System?
• Can you record conversations when required?

Conferencing Solutions

• Do you make many conference calls?
• Would you like the capabilities to have your employees work together and with customers by sharing information over the phone?
• Would you like the ability to call an impromptu meeting at any time on a dedicated conference line?
• Would you like your communications system to be able to support 2 separate conferences with up to 64 parties each?
• Would you like to reduce the cost of conference calls substantially?

Messaging Solutions

• Do you need a reliable messaging service for your employees?
• Would you like employees to have 24/7 access to their messages?
• Would you like the capability to check e-mail, fax and voicemail messages from one unified mailbox?

Networking Solutions

• Do you need to link up multiple locations within your business or across multiple branch offices?
• Would you like to boost collaboration?
• Would you like every endpoint, desktop and telephone in your business to be linked?
• Would you like to centralise your administration?
• Would you like to reduce calling costs between locations?

Wireless / Mobility Solutions

• Do you need simple, cost-effective solutions for remote and mobile workers?
• Would you like to give employees the ability to access the network from any phone or Internet connection?
• Would you like capabilities for cascaded or simultaneous calls to cell phones so that your employees have one-number reachability for optimal customer service?
• Would you like paging and wireless solutions to assure you that you can reach anyone on the premises?

Call Centre / Call Distribution Solutions

• Do you often have times when you have more calls than you can handle?
• Would you like an efficient and consistent way to handle all incoming calls?
• Would you like to be able to quickly route all calls to the right person?
• Are you able to handle routine requests for information automatically?
• Is important information available to customers 24/7?
• Would you like to free up staff that are being used as human switchboards?

IP Telephony Solutions

• Would you like one system for voice, data and Internet that can simplify administration?
• Would you like to reduce calling costs by making calls over the Internet?
• Would you like to network both your communications and computer systems over one centralised system?
• Would you like a system that automatically allocates bandwidth for efficient use of the network, while always providing clear, reliable phone service?
• Would you like an advanced communications system that can grow into convergence at your own pace?

Do you need to talk to us?

Contact AbbiTek on
0845 262 0020